Frequently asked questions
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First, you need to fill out the application form. Once submitted, one of our team members will contact you within a week to verify your identity. After verification, we will check your references. Once your references are approved, we will activate your profile, giving you access to the database of potential matches. If you find a profile of interest, we will check with the other party to see if they are also interested. If both sides agree to proceed, we will facilitate the exchange of contact details.
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Yes, we will delete your passport copy after verification.
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No, family members cannot act as your referees.
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Yes, you can apply for someone else, but we will need to contact the individual directly to confirm their willingness to marry and their consent to the process.
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No, only registered users can view profiles, and they are shown anonymously. We do not share personal details publicly.
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Yes, you must have a Gmail account; otherwise, you will not be able to access the database.
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Yes, the fee is £25 for one year. After one year, you will need to renew if you wish to continue using the service.
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Yes, when filling out the form, you can specify your preferences regarding age, background, education, and other important factors. However, we encourage flexibility to increase the chances of finding a suitable match.
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The verification process typically takes up to a week. Finding a suitable match depends on individual preferences and availability within the database.
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Yes, you can request to delete your profile at any time by contacting our team. Once deleted, your details will be permanently removed from our system.
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Yes, if you need to make changes to your profile, such as updating your preferences or personal details, please contact our team for assistance.
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We understand that finding the right person takes time. You can remain in the database and continue searching, or you can choose to deactivate your profile at any time.
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Yes, confidentiality is our priority. We do not share personal information without consent, and profiles are only accessible to registered users.
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Yes, if you come across any suspicious or inappropriate behaviour, please report it to our team immediately, and we will take appropriate action.